Privacy

Introduction

Welcome to The Vine Grove. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

Information We Collect

We collect personal information that you provide to us when you:

Create an Account: When you create an account, we may collect your name, email address, phone number, and password.

Place an Order: When you make a purchase, we collect your name, billing and shipping addresses, email address, phone number, and payment information.

Subscribe to Our Newsletter: If you subscribe to our newsletter, we collect your email address.

Contact Us: When you contact us via email or through our contact form, we collect your name, email address, and any information you choose to provide in your message.

How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process and deliver your orders, including sending you order confirmations and tracking information.

Customer Service: To provide customer support, respond to your inquiries, and handle any issues with your orders.

Marketing: To send you promotional emails, newsletters, and special offers that may interest you. You can opt out of receiving these communications at any time.

Website Improvement: To analyze website usage and improve our website’s functionality and user experience.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including encryption of sensitive information and secure payment processing. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary for the following purposes:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential.

Legal Requirements: We may disclose your information when required by law, such as in response to a court order or legal process.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. This information helps us understand user preferences and improve our services. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.

Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct any inaccuracies in your personal information.

Deletion: Request that we delete your personal information, subject to legal and contractual restrictions.

Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at info@thevinegrove.sg.