Terms and Conditions

Introduction

Welcome to The Vine Grove. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making a purchase. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

Age Restriction: You must be at least 18 years old (or the legal drinking age in your jurisdiction) to purchase alcohol from our website. By placing an order, you confirm that you meet the legal age requirement.

Account Registration: To make a purchase, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.

2. Orders and Payment

Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, orders that appear to be fraudulent or placed by individuals under the legal drinking age.

Pricing: All prices are listed in Singapore Dollars (SGD) and include applicable taxes. We reserve the right to change prices at any time without prior notice. The price charged for your order will be the price in effect at the time of order confirmation.

Payment: We accept payment via credit card. Payment must be received in full before we process and ship your order.

3. Delivery

Delivery Time: We aim to deliver your order within 3 to 5 working days, depending on your location. Delivery times are estimates and are not guaranteed.

Delivery Charges: Delivery charges will be calculated at checkout and are based on the delivery address and order size. Free delivery may be offered on orders over a certain amount.

Delivery Restrictions: We do not deliver to P.O. boxes or international addresses. Delivery is only available within Singapore.

4. Returns and Refunds

Return Policy: You may return damaged or faulty items within 7 days of delivery for a refund, subject to our Return Policy. Items must be in their original condition and packaging and we will collect them back for our inspection. 

Faulty Products: If you receive a faulty or corked wine, please contact us within 7 days of delivery. We may request proof of the fault (e.g., photos) and will offer a replacement or refund as appropriate on condition that we collect back the faulty wine for our inspection. 

Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error or a faulty product.

5. Intellectual Property

Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of The Vine Grove or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Use of Content: You may use the content on our website for personal, non-commercial purposes only. Any other use, including the reproduction, distribution, or modification of the content, is prohibited without our prior written consent.

6. Limitation of Liability

No Warranty: While we strive to provide accurate information on our website, we do not warrant that the content is complete, accurate, or up-to-date. The products and services offered on our website are provided "as is" without any warranties, express or implied.

Limitation: To the maximum extent permitted by law, The Vine Grove shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or the purchase of our products.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Singapore.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new terms.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@thevinegrove.sg.